Tea at Trianon, quoting others, but enunciating principles that she has well demonstrated, asks us to consider the importance of kind words in an unkind world. I hold with her principles so closely that I'm considered something of a misfit--for example, I also hold that a salutation in an e-mail as well as a valedictory is a way of recognizing and honoring the person with whom you are communicating. I know in business it is an unfashionable idea to consider that a person is deserving of respect, after all we have phrases that range from "resources" to "commodities" to "human capital" to describe those with whom we work; however, if we take just a moment to recognize that when we write, we write to a person--a person who, by virtue only of being a person, is deserving of our respect whether or not that person has chosen to show the same, we are making the world a better place by a small margin. And all of that selvage eventually adds up to real cap...